Privacy policy
This explains what personal information RankSpaniel collects, why, and what you can do about it. [Company name] Ltd (“we”) is the controller of this information. You can reach us about anything privacy-related at privacy@rankspaniel.com or [Registered office address], Ireland.
Businesses also use RankSpaniel to contact their own customers, for example to ask for a review. For that information the business is the controller and we process it for them. See Your customers’ details below.
What we collect
- Your account: your name, email address and password (stored only as a secure hash), and your role in each business.
- Your business: name, address, phone number, website and category. Most of this is already public.
- Accounts you connect: when you connect Google, Facebook, Instagram or LinkedIn, the access we need to read your listing and reviews and to post for you. The access keys are stored encrypted.
- Reviews: public reviews of your business, including the reviewer’s name as shown on the review site.
- Billing: your plan, invoices and payment status. Card details are handled by Stripe; we never see the full number.
- Using the service: technical logs such as IP address, browser and the pages used, which keep the service secure and working.
- Visit counts: which pages are visited, the referring site, and the country and type of device, through Vercel Web Analytics. It uses no cookies and doesn’t identify you or follow you across sites.
- Messages: anything you send us, such as support emails.
- The free website check: the web address you enter. We fetch that page, ask Google how fast it is, look for a few standard files on the same site (such as robots.txt), show you the results and don’t keep them. We use your IP address for a few minutes to stop the check being overused.
Why we use it, and our legal basis
| What for | Legal basis |
|---|---|
| Running your account and the features you use | Our contract with you |
| Taking payment and keeping invoices | Our contract with you, and our legal duty to keep tax records |
| Emails about your account: alerts, new reviews, security and billing | Our contract with you |
| Keeping the service secure, preventing misuse and fixing problems | Our legitimate interest in running a safe, reliable service |
| Improving RankSpaniel, using information about how features are used | Our legitimate interest in making the product better |
| News and offers from us | Your consent, which you can withdraw at any time from the email itself |
Who we share it with
- Suppliers who help us run RankSpaniel, such as our hosting, database, email and payment providers. They only use it to provide their service to us. See the full list of suppliers.
- Platforms you connect, like Google or Facebook, when you ask us to read from or post to them.
- AI providers that draft text for you and check what AI assistants say about your business. We send business details and review text, not your customers’ contact details. Our AI provider’s business terms don’t allow it to train its models on what we send.
- Authorities, only where the law requires it.
We don’t sell personal information, and we don’t use it for advertising.
Where it’s stored
Our database and servers are in the European Union (Ireland). Some suppliers are based outside the EU, mainly in the United States. Where information goes outside the EU or UK, it’s protected by the EU–US Data Privacy Framework or the European Commission’s standard contractual clauses.
How long we keep it
- Account and business information: while your account is open, then deleted within 30 days of closing it.
- Invoices and billing records: 6 years, as Irish tax law requires.
- Technical logs: up to 90 days.
- Backups: overwritten within 90 days.
- Website check results: not stored.
Your customers’ details
If you add your customers to RankSpaniel, for example to ask for reviews, you decide why and how they’re contacted, and we act only on your instructions under our data processing agreement. We record the reason you give for contacting each person, honour every opt-out (such as replying STOP), and never use their details for anything else. If you’re one of those customers and want to know what’s held about you, contact the business that messaged you. We’ll help them answer.
Your rights
You can ask us to:
- give you a copy of your personal information;
- correct anything that’s wrong;
- delete it;
- limit how we use it, or object to us using it based on our legitimate interests;
- send it to you or another company in a common format.
Email privacy@rankspaniel.com and we’ll reply within a month. If you’re not happy with how we’ve handled your information, you can complain to the Data Protection Commission in Ireland (dataprotection.ie) or, in the UK, the Information Commissioner’s Office (ico.org.uk). We’d appreciate the chance to sort it out first.
Keeping it safe
Everything is sent over encrypted connections. Access keys for connected accounts are encrypted in storage. Each business’s data is kept separate, so people only see the businesses they belong to, and our own access is limited to what’s needed to run and support the service.
Cookies
We only use cookies that keep you signed in and remember your settings. There are no advertising or tracking cookies. See our cookie notice.
Children
RankSpaniel is for businesses and isn’t meant for anyone under 18.
Changes
If we change this policy in a way that matters, we’ll tell you by email or in the app before it takes effect.