Terms of service

These terms are the agreement between you and [Company name] Ltd (“RankSpaniel”, “we”, “us”), a company registered in Ireland (number [CRO number]) at [Registered office address], Ireland. They apply when you create an account or use RankSpaniel. We’ve kept them as plain as we can. If anything’s unclear, email hello@rankspaniel.com.

1. Who RankSpaniel is for

RankSpaniel is a tool for businesses. By creating an account you confirm that you are at least 18 and are using it for a business, trade or profession, not as a consumer. If you sign up on behalf of a business or a client, you confirm you’re allowed to agree to these terms for them. In these terms, “you” means that business.

2. Your account

Give us accurate details and keep them up to date.
Keep your password safe. You’re responsible for what happens under your account, including what your team members do.
Tell us straight away if you think someone has got into your account.

3. Plans and payment

The Free plan costs nothing. Paid plans are charged per business, per month, in advance. Prices are shown in euro and exclude VAT, which we add where it applies.
Payments are taken by our payment provider, Stripe. We don’t see or store your full card details.
Paid plans renew each month until you cancel. You can cancel any time in Settings. You keep your paid features until the end of the month you’ve paid for.
We don’t refund part months, except where the law says we must.
If we change our prices we’ll tell you at least 30 days before the change affects you, so you can cancel first if you want to.
If a payment fails we’ll let you know. If it isn’t sorted within 14 days we may move your account to the Free plan.

4. What we do, and what we can’t promise

RankSpaniel checks how your business shows up online, suggests what to fix and, where you ask it to, makes changes for you. We work hard to get things right, but search engines, maps, review sites and AI assistants are run by other companies and change all the time. So we can’t promise any particular ranking, number of reviews, or that any site or assistant will show or recommend your business.

5. Connecting your other accounts

You can connect accounts such as Google Business Profile, Facebook, Instagram and LinkedIn. When you do, you allow us to read from them and, when you approve a change or a post, to make it for you.
We don’t post, reply or change your listings without your approval, except for anything you’ve scheduled or set to happen automatically.
You can disconnect at any time in Settings. Each platform’s own terms still apply to your use of it.

6. Your content and your customers’ details

What you put into RankSpaniel stays yours. You let us use it only to run the service for you.
If you add customers’ names, phone numbers or email addresses (for example, to ask for reviews), you must have the right to do so and a lawful reason to contact them, and you must respect anyone who asks not to be contacted. We record the reason you give and stop sending to anyone who opts out.
For your customers’ details we act as your processor under data protection law. Our data processing agreement forms part of these terms.

7. Things you mustn’t do

Break the law, or use RankSpaniel to mislead people, including posting fake reviews or reviewing your own business.
Send spam, or message people who haven’t agreed to hear from you or have opted out.
Try to get into accounts or data that aren’t yours, or disrupt, overload or reverse-engineer the service.
Copy, scrape or resell RankSpaniel, except as an agency managing clients’ businesses through your own account.

8. Text written for you

Some features draft text for you, such as review replies and posts, using AI. Drafts can be wrong or miss context, so read them before you approve them. Once you approve and publish something, you’re responsible for it.

9. Keeping the service running

We aim to keep RankSpaniel available and working well, but there may be interruptions for maintenance or for reasons outside our control. We may improve or change features over time. If we remove something important from a paid plan, we’ll tell you in advance.

10. Ending your account

You can close your account at any time.
We may suspend or close an account that breaks these terms, puts others at risk, or isn’t paid. Where it’s fair to, we’ll warn you first.
When an account closes we delete its data within 30 days, apart from what we must keep by law (such as invoices). Backups are overwritten within 90 days. Ask us before then if you want a copy of your data.

11. Our liability

We’re not liable for indirect or consequential loss, or for loss of profit, revenue, business or goodwill.
Our total liability to you in any 12 months is limited to what you paid us in those 12 months, or €100 if that’s more.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow us to limit.

12. Our property

RankSpaniel, its software, design and brand belong to us. These terms give you the right to use the service, not to own any of it.

13. Changes to these terms

We may update these terms. If a change matters, we’ll email you at least 30 days before it takes effect. If you keep using RankSpaniel after that, the new terms apply. If you don’t agree, you can close your account before then.

14. The law that applies

These terms are governed by the laws of Ireland, and the courts of Ireland deal with any dispute.

15. Getting in touch

Email hello@rankspaniel.com, or write to [Company name] Ltd, [Registered office address], Ireland.